Sometimes, you are going to face the Arlo camera offline issue and you won’t have the faintest idea, why is it happening. Have you experienced it? Well, let us find a solution below.
The Arlo security cameras are one of the popular devices that will protect your business as well as your house. There are many kinds of Arlo cameras that are available in the market for various security purposes.
Some of the most common and popular Arlo cameras are the such as Arlo Pro 2, Arlo Go, Arlo Pro 3, Arlo baby, etc.
There are some cases where the users are going to face some issues such as the Arlo camera offline, or the camera has no picture, the picture is blurry and choppy, or the base station is offline.
There are many reasons which are why you might have been facing these issues.
If you want to fix the issue, you must know the reason behind this issue. One of the main issues could be when you have not properly proceeded with the Arlo setup.
Let’s now move forward to the troubleshooting steps that will help you to resolve the issue.
Troubleshooting steps for Arlo Camera Offline:
When you are facing the offline issue is the Arlo camera, one thing is for sure that you are also going to face various other issues such as the Arlo Login Issue.
Let us now proceed to the troubleshooting steps:
The first thing that you need to do is to check the camera connectivity.
You have to make sure that you place your Arlo camera at a maximum of 300 feet from the base station and not too far.
If you see that your camera is very far away from the base station, then it might have been connecting and disconnecting as it is very far away from the base station.
You also need to make sure that the area is covered by Wi-Fi and you have a stable internet connection. Your Arlo camera might have been experiencing Wi-Fi congestion as well as going offline.
You need to make sure that Arlo base stations are online. The power LED and the Internet LED must be solid green.
You need to make sure that the camera is synced with the base station. Also, ensure that you check the last recording of the camera.
Now, you see that the most recent video of the camera was recorded a very long time ago, then the camera might not be synced with the base station. If that’s the case, then you need to resync the camera with the base station.
If you witness that your Arlo camera is offline after you have changed to the new router, or might have modified the network, then press and release the sync button on the Arlo base station of the Arlo Smart Hub.
The internet LED is going to blink for around 10 seconds and then you will see that your Arlo camera is going to come back online.
You need to disconnect the Arlo from the power source which is to unplug the power cords. You need to make sure that you take the batteries pair out and then put them back in the battery compartment after at least 10 seconds.
Then you need to plug the Arlo back to the power source and then check the status of the lights.
Status of the lights
If the LED does not light then, check to make sure that the batteries align correctly and install perfectly. Make sure that there is no room for error and also make sure that the batteries are not dead.
When the LED blinks blue rapidly, then it means the camera is in its initial turning phase.
What the users need to do in this scenario is to wait and watch for at least 20-30 seconds till you see that the LED stops blinking. Then resync the camera with the base station.
After the Arlo camera is Switch ON, you need to pay attention to the lights. This will tell you about whether you are facing the Arlo Camera Offline issue or not.
Next Step Here
If the Camera LED starts blinking in the blue color, then it will mean that Arlo Gap connects with the cloud.
In this case, you can easily log out and then login back into the Arlo app in order to solve the offline issue.
When you see the Arlo camera LED is steady blue, then it indicates that the Arlo camera is not properly configured with the account.
Try to check the setting of the Arlo account.
Well, if you are still facing the issue of the Arlo camera offline, then do not worry and get in touch with our experts. They will provide you with the best solutions!
Read more: Blog